FAQ

​Payment and Shipping

We send the majority of our post through Royal Mail 2nd Class post and retain proof of postage. If we are sending larger items then we will use a courier service which comes with a tracking service. 

If you did require alternative postage, please contact us before purchasing.

Product Descriptions

I try my best to get the descriptions as accurate as possible but there are times when there may be slight variations in colour or finish.

 

 

Returns & Refunds

 

If you are not happy with your purchase with us, you may return it to us within 7 working days. Providing the item is complete, unused and in the original packaging, we will offer an exchange or a refund. 

If in the event of a return, unless the item is faulty, you will be required to arrange and cover the postage to us. We would ask that you include your order number ,the reason and if you require a refund or an exchange. 

The Hiding Place can not be held responsible for parcels lost in transit. We advise you obtain proof of postage or opt for a recorded delivery service.

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